We are excited to announce that WORD Rock Drills is transitioning to a 4-day work week starting in June! This decision reflects our commitment to promoting work-life balance for our team while ensuring continued excellence in serving you, our cherished customers.
What’s NOT Changing?
Our Commitment to Helping You Make A Way
Rest assured, our commitment to serving you remains unchanged. We are confident that this transition will have a positive impact on both our team’s well-being and our ability to provide exceptional service to you, our valued customers. Thank you for your understanding and continued support as we embark on this exciting journey together.
Frequently Asked Questions
Can I still place regular parts orders on Friday?
YES, you can still place regular parts orders on Fridays. Although our Sales Team will not be in the office, they will be monitoring their phones and emails to ensure that our customers are taken care of. Leave a detailed message and they will follow up to assist as needed. Regular parts orders will be processed the following Monday. If you have an urgent order, they will coordinate with the Expedite Team to begin same-day processing.
How do I get help if my drill is down?
Call Our Home Office – 336-584-6700 – OR Email Sales@wordrockdrills.com and leave a detailed message with contact information. Our team will be monitoring these channels and will reach out quickly to assist.
What’s Changing?
New Operating Hours: 7am – 5pm Monday to Thursday
Work-life balance is a crucial aspect of employee well-being and productivity. Studies consistently show that reduced work hours can lead to increased productivity, job satisfaction, lower stress levels, and improved overall health. By adopting a 4-day work week, we aim to enhance the quality of life for our team members, which in turn positively impacts the service we provide to you.
Friday Ordering Procedures
We understand that urgent matters arise, and we have established robust expedite procedures to ensure that customer needs are met promptly. Contact our team directly at 336-584-6700 or call your sales rep to place an order. We will have a dedicated Expedite Team on Fridays to assist in any urgent needs. To best help us prioritize and process these orders efficiently, we will not be able to guarantee shipment on orders placed after 2pm on Fridays. Orders requiring freight coordination are subject to additional circumstances and my not apply to overnight or “next day” shipping. The WORD Team is dedicated to presenting our customers with the best solution and will work to maintain our high level of customer service in conjunction with our new schedule changes. WORD is here to Make A Way!
